FAQ

 
 

Organization

How long have you been in the business?

We set up our company in 2013.

How big is your team?

We are a flexible team of 15+ in-house dedicated coders & developers. Read more about us.

Do you work over weekends?

We need to recharge our batteries but in the case of an urgent project we can discuss and overcome the craziest deadlines.

How do I get a quote?

It’s simple! Just complete our order or request a quote form. We will investigate your design and requirements and get back to you with a price quote and completion time.

What is your turnaround time?

While placing an order you will see the approximate timeframe. We may adjust the delivery date depending on project complexity. We start working only after the client’s approval of delivery date and price.

How can I contact you?

The best way to contact us is our client’s area. We have developed it to make the communication process as convenient as possible. It helps us to track and centralize the information exchanged between clients and Hyper.
Also you can contact us via email as well: [email protected]

Do you offer revisions?

We offer unlimited revisions. Bug fixes and minor tweaks are always free. Additions and sizable changes will be quoted separately.

Do you offer after sale support?

Sure. Just contact us whenever you need our assistance. Even if it is months after project completion.

Do you offer expedited delivery?

Depending on our availability we can expedite your order delivery and meet the craziest deadlines. For super rush orders we usually charge up to 80% of the price additionally.

Do you offer website layout design?

If our designers are available we will be happy to assist. Please contact us with more details about your project and we’ll get back to you shortly.

Where are you located?

We are located in New Delhi. Our business address is Khasra No 258 Kuldeep House, Lane 03, Westend Marg, Saidulajab, Saket, New Delhi 110030

I have further questions

Please get in touch, we’ll be happy to hear from you!

 

Privacy

Will you sign an NDA?

Sure. Send it along.

Will you publish my project on your site?

We will never publish anything without your prior permission. Everything between us is kept in complete confidence, as stated in our privacy policy.

Do you have claim any rights if the final markup?

You bought it, you own it. We do not claim any rights.

 

Payment

How can I pay?

We accept PayPal and all major credit cards.

When do I pay you?

We require 50% of the payment upfront. The rest is due after project completion.

Do you offer discount?

Each secondary page of the same website is offered at a 50% discount. In addition, for large scale projects we provide custom discounts and great delivery time adjustments. Contact us with the design previews attached. The final price is provided once we investigate your designs and requirements.

What is the price for an interior page if you have coded my homepage in the past?

Your inner pages will be priced according to our current prices even if you place the interior page months after we coded the home page.

What currency do you use?

We use USD (United States Dollars).

 

HTML Coding

What types of design files do you accept?

We prefer layered PSD files but we also accept almost any other formats such as: Sketc, AI, Adobe XD, PNG, EPS, CDR, TIFF, INDD even JPG.

Can you use flatten design file JPG for the conversion?

Yes. However, since we turn them to layered Photoshop file we may consider an additional charge.

What browsers do you support?

We support the following browsers & devices:

  • Internet Explorer 11+
  • Microsoft Edge
  • Firefox latest
  • Google Chrome latest
  • Opera latest
  • Safari latest
  • Safari iPhone (latest 2 generations)
  • Safari iPad (latest 2 generations)
  • Android Default Browser (Android latest 2 generations)
  • Android Google Chrome (Android latest 2 generations)

If you need IE6, IE7, IE8, IE9, IE10 or any other browser/device compatibility, please add a note to your order.

Do you provide screenshots from the supported browsers?

Yes. Please add a note to your order.

Do you provide PSD with slices after project completion?

Yes. Just add a note to your order.

Do you offer commented markup?

Yes. We always comment our markup.

Will you add rollovers/hovers?

Yes. Even if there is no instructions or design for rollover/hover states.

Can you use SSI (Server Side Includes) and what’s the price?

Yes. Just add a note to your order. No extra charge is involved.

Do you add custom fonts (like font-face or Google fonts) and what’s the price?

Yes. We include custom fonts where needed. Please note that you may need to provide us with licensed font files along with your design files. No extra charge is involved.

Can you implement layouts using any of the common CSS frameworks such as Bootstrap or Foundation?

Yes. Just add a note to your order. No extra charge is involved. For frameworks that are not popular, there may be additional charge.

What JavaScript libraries you can work with?

We prefer jQuery, VueJS, React but we can also work with any popular JavaScript library and/or framework.

Can you code custom JavaScript?

Yes. Contact us for a quote.

Do you code HTML5/CSS3?

Yes. It is a standard practice at htmlBurger.

Can you create a separate print CSS stylesheet.

Sure. We may ask for an additional charge.

Can you code Facebook pages and what’s the price?

Sure. We quote them as regular html templates.

Can you recode existing website (with/without design files)?

Sure. Please provide us with a link or local version of the page(s) you need to have recoded.

Can you just clean up my code or make some fixes? I don’t want to recode my site from scratch.

Sure. Please contact us.

Do you do any flash?

Sorry. We prefer to keep our focus on HTML / WordPress coding.

Can you convert my flash site to html and keep the same animations?

Yes. Please contact us.

Do you guys code up “contact forms” as well?

Yes. Just add a note to your order. We may ask for an additional charge.

Can you code RTL (arabic/hebrew) websites?

Sure, we can. We may ask for an additional charge.

Do you use version control system for maintaining your projects?

Yes. We use Git and SVN.

Can you upload the files on my server once you are done?

Sure. For WordPress projects we may consider an additional charge.

What kind of instructions do you need in order to proceed with my project?

Please try to be as specific as possible. If you submit a file different than a PSD please send JPG previews for reference.

How should I organize my files?

We are experienced Adobe users and we can cope with every PSD, AI or PNG source file. However it will be great if you prepare a separate document with all pop-ups, hover states and things that we may miss.

 

WordPress Development

What is included in the price for implementation?

In the standard theme price we include the default WordPress blog functionality:

  • Latest posts page
  • Category and tag archive pages
  • Static pages template
  • Single post template with comments section
  • Dynamic sidebar (based on widgets section in the WordPress administration)
  • Dynamic menu
  • Styling of the default WordPress widgets (categories list, tag cloud, etc.)

We can also create WordPress theme that utilizes advanced WordPress CMS features (custom post types, custom taxonomies, plugins customization, etc.), however this is considered as custom work, so we provide a custom quote for the particular project.

What do you mean by WordPress integration? Do you create a WordPress site or a combo of WordPress and HTML/CSS?

Usually we deliver just the WordPress theme code unless our client requests the static HTML files explicitly. Upon request we can provide an archive with the static files used for creating the WordPress theme. Please note that any changes requested to the WordPress site won’t be applied to the static version of the files.

Can you help with the installation?

Sure. We need the following details in order to install the theme on your server:

  1. FTP or SFTP credentials (host, username, password, target directory)
  2. URL address of the new installation
  3. MySQL database login credentials (hostname, username, password and database name)

We can also install WordPress using other methods (e.g. remote desktop, VPN).

Please note that we don’t require hosting control panel or phpMyAdmin access for installation purposes.

What exactly does “WordPress Integration” involve? Do you return code as a ready to install theme?

We deliver an archive of the complete WordPress site. The archive includes:

  1. The theme files
  2. Any plugins that were required by your project
  3. XML export file with example content from the testing installation on our staging server
  4. Any files uploaded during the initial theme development and associated with the example content
  5. MySQL dump file
  6. Read-me file that explains how to install and use your site
Can you create a theme from the existing markup?

We’ll review the HTML and let you know whether there are problems with the code that should be addressed before proceeding to WordPress theme creation. We’ll provide you with separate quote for addressing the issues with your code.

Do you support the theme on an ongoing basis after its creation?

We fix any bugs and tweak minor details free of charge, forever. Changes and additions, out of the scope of the initial requirements are quoted separately.

Do you do WordPress customization? I have an existing site and I need custom work done.

Yes. We do custom WordPress work. Please send us a message and we’ll gladly review your requirements and get back to you with a quote for the work.

Can you integrate e-commerce in my site?

Yes. We have experience in several WordPress e-commerce plugins and we don’t mind learning a new one.

Can you build custom e-commerce sites?

Yes, we can. We’ll need design mock ups, detailed requirements for the front-end and back-end functionality in order to provide you with an accurate price and time line for the project.

Can I populate the content of my site on your server? Will you migrate the content for me once I’m ready to move over to production server?

Yes. You can safely populate your site’s content on our staging server. We won’t charge you extra for migrating your content to another server as part of the site installation process.

Will I be able to upgrade my WordPress if I use your theme?

We follow the best practices for WordPress theme development:

  1. We never touch core WordPress files
  2. We use WordPress plugin API for modifying the administration panel behaviour
  3. We don’t use deprecated WordPress functions and features

So you shouldn’t face serious issues in the upgrading process. However, we cannot guarantee full compatibility of our code with future WordPress versions.

Can I see an example of a WordPress theme both front-end and back-end?

Please contact us for a link to the demo WordPress administration panel.

Can you build WordPress plugin for me?

Sure. Please provide us with detailed instructions for the plugin and we’ll get back to you with a quote.

Can you build custom sidebar widgets or shortcodes for my site?

Sure. Please explain any non-obvious functionalities in your project description.

Can you define multiple sidebars/widgetized areas in my site?

Sure. Please explain any non-obvious functionalities in your project description.

What other CMS do you support?

We can help with styling SquareSpace, Shopify and Tumblr sites. Please get in touch and check our availability.

 

Email Coding

What email clients do you support?

Our standard desktop package is compatible with all of the email clients below:

  • AOL Mail (Chrome), AOL Mail (Explorer), AOL Mail (Firefox), Gmail (Chrome), Gmail (Explorer), Gmail (Firefox), Hotmail (Chrome), Hotmail (Explorer), Hotmail (Firefox), Outlook.com (Chrome), Outlook.com (Explorer), Outlook.com (Firefox), Yahoo! Mail (Chrome), Yahoo! Mail (Explorer), Yahoo! Mail (Firefox)
  • Lotus Notes 8, Lotus Notes 8.5, Outlook 2000, Outlook 2002/XP, Outlook 2003, Outlook 2007, Outlook 2010, Outlook 2013, Thunderbird 3.0, Thunderbird latest
  • Apple Mail 4, Apple Mail 5, Apple Mail 6, Outlook 2011
  • Apple Mail (iPhone 4), Apple Mail (iPhone 4S), Apple Mail (iPhone 5), Apple Mail (iPad)

Our responsive packages includes all of the above plus:

  • Android 2.3, Android 4.0, Windows Phone 7.5, iPhone 4, iPhone 4S, iPhone 5
Do you code responsive email templates?

Yes. We have a lot of experience with media queries and responsive email templates.

Can you make my email template retina-friendly?

Yes. Just add a note to your order and provide us with 2x size design file(s). It’s free of charge.

How do you test your email templates?

We use physical devices as well as the Litmus.com platform for our tests.

Do you provide screenshots from the tested email clients?

Yes. It is a standard practice at htmlBurger. We’ll send you the link to your Litmus.com test.

How are the complete templates sent to customers?

We’ll send you the archive which includes all the source files (html and images) as well as the link for your Litmus.com test.

Do you code email templates using inline CSS?

Yes. Since email clients do not allow loading of any external files, all the CSS is inline.

Can I embed custom fonts for my email using @font-face?

No. Email clients do not allow loading of external files.

Can you add forms to my email? What about JavaScript?

No. Forms and JavaScript are not supported by most email clients.

Can you add rollovers/hovers?

No. Since all CSS is inline, rollovers/hovers are not possible in email templates.

Can you provide a plain text version as well?

Yes. Just add a note to your order.

If I order MailChimp Integration, will I be able to change the colors, fonts, etc. of my template?

Yes. Just add a note to your order.

I have an email template coded, but there are some issues. Can you fix it?

Sure, if it is possible. If not, we can recode it from scratch.

I want some email customization. Can you make the changes for me?

Sure. Get back to us with more details.

Can you import my email template to my MailChimp/Campaign Monitor account?

Sure. Just contact us.

How can I send my email template?

You can send your template using a desktop email client such as Outlook, Thunderbird or you can use a web based email marketing tool like MailChimp or Campaign Monitor.

How can I import my email template to MailChimp?

It’s easy just follow the steps below.

  1. Login to MailChimp.
  2. Once you have logged in, click on “my templates” next to the “create campaign” big red button.
  3. Click on “code custom template” in the sidebar, below “Code”.
  4. Click on “import zip file” at the top.
  5. Click on “browse”, select mc.zip from the archive we have sent you and click on “upload”.
  6. You’re almost there. Now click on “save”, type the name of the template and click on “save as”.
  7. You’re done! Now you can find your template under “My Templates”.

If you have any problems, just contact us. We’ll import it free of charge.

How can I import my email template to Campaign Monitor?

Below are the steps you need to take in order to import your template to Campaign Monitor:

  1. Login to Campaign Monitor.
  2. Select a “Client you’re sending” on the left.
  3. Click on “Templates” at the top right corner.
  4. Click on “Add a new template” on the right sidebar.
  5. On the popup window click on “Import a custom template” – the “Import it now” button.
  6. “Template Name” – type the name of your template.
  7. “The HTML page” – click on the “Browse” button, go to the source files we have sent you – folder “cm” and select email.html.
  8. “All other files in zip format (optional)” – click on the “Browse” button, go to the source files we sent you, “cm” folder and now select images.zip.
  9. Click on “Add template”.
  10. You’re done! Go get some burgers.

If you have any problems, just contact us. We’ll import it free of charge.

How can I send my email template via Thunderbird?

Here is how:

  1. First you have to upload all the images to your hosting. Login to your server via FTP, go to the root folder usually “public_html”, “www” or “html”. Create folder for your email images say “mail-images”.
  2. Upload all the images from the archive we have sent you, folder “images” to your FTP folder “mail-images”.
  3. Now open email.html with any text editor (notepad for example) from the archive we have sent you.
  4. Replace all image source paths, so all images point to your hosting – http://yourdomain.com/mail-images/image.gif. You can do that by finding and replacing – find “images/” and replace it with “http://yourdomain.com/mail-images/”.
  5. Now that you have changed the images, open email.html with your browser to make sure all the images are loaded.
  6. Open Thunderbird and click on “Write”.
  7. Click on the message area and then click on “Insert” – “HTML”. Copy all the html code from email.html, paste it here and click on “Insert”.

It’s that simple! Now you’re ready to send your html email templates via Thunderbird.

How can I send my email template via Outlook?

It’s pretty much the same as Thunderbird.

  1. First you have to upload all the images to your hosting. Login to your server via FTP, go to the root folder usually “public_html”, “www” or “html”. Create folder for your email images say “mail-images”.
  2. Upload all the images from the archive we have sent you, folder “images” to your FTP folder “mail-images”.
  3. Now open email.html with any text editor (notepad for example) from the archive we have sent you.
  4. Replace all image source paths, so all images point to your hosting – http://yourdomain.com/mail-images/image.gif. You can do that by finding and replacing – find “images/” and replace it with “http://yourdomain.com/mail-images/”.
  5. Now that you have changed the images, open email.html with your browser to make sure all the images are loaded.
  6. Open Outlook and click on “New”.
  7. Click on “Attach file”.
  8. Select the html file – email.html, click on the “Insert” button drop down menu and select “Insert as Text”.

You’re now ready to send your template!